Sellands Market Café – Broadway

Job 167114 - Catering Specialist
Sacramento, CA

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Job Details

Location: Sacramento, CA
Employment Type: Full-Time
Salary: Competitive

Job Description

Position Summary:

The Catering Specialist is primarily responsible for taking, placing and processing catering orders.  Secondary responsibilities include ensuring high guest service and quality control.

Essential Job Duties & Responsibilities:

  • Reports directly to the Restaurant General Manager and FOH Managers.
  • Assists customers with catering orders.
  • Responsible for the processing of catering orders including the coordination and communication with chefs.
  • Proficient on catering software.
  • Plans and coordinates catering deliveries and proper staffing with management.
  • Ensures proper delivery catering etiquette, accuracy and quality of catering orders upon delivery to customer.
  • Responsible for follow-up communication with catering customers and reporting feedback to management on a bi-weekly basis.
  • Ensures outstanding customer service by providing a customer-friendly environment including greeting and acknowledging each customer in a positive manner, solid menu and product knowledge, and all other components of the restaurant’s customer service standards.
  • Communicates customer requests in a prompt, efficient manner.
  • Assists in resolving customer complaints about food quality or service, with a focus on catering food, subordinating final resolution authority to management.
  • Assists in monitoring actions of staff and customers to ensure that health, cleaning, safety standards, and liquor regulations are obeyed.
  • Assists in training and supervising employees, as directed by management.
  • Ensures the quality of deliveries of merchandise, beverages and baked goods.
  • Maintains an awareness of food and product information, merchandise promotions, special offers and advertisements.
  • Prepares registers for the start of the day and processes catering orders in POS each day.  Rotates and counts cash drawers for midday cashiers.
  • Accurately and efficiently completes sales transactions and maintains proper cash accountabilities at registers.
  • Monitors and corrects timecards for overtime, proper clock in/out and other timekeeping errors.  Reports findings to management.
  • Orders and maintains par for office supplies.
  • Responsible for collection of retro-point add-on cards, ensuring management approval, and forwarding to corporate office.
  • Cooperates and interacts with colleagues in a positive, respectful manner and with a team approach, offering to assist as needed in order to ensure customer service.
  • Reports to work on time and as assigned per the schedule on a regular, consistent basis.
  • Properly uses materials and equipment to effectively and efficiently complete varying workloads in a timely fashion.
  • Any other duties as assigned by upper level management. 

Requirements

Minimum Qualifications and Characteristics:

  • Able to communicate verbally in an articulate manner.
  • Makes decisions and solve problems.
  • Cool and calm under pressure.
  • Has integrity and honesty.
  • Leads by example.
  • Holds people accountable.
  • Results focused.
  • Self-starter.
  • Demonstrates active listening and is receptive to ideas.
  • Processes and analyzes information effectively.
  • Can organize, plan, and prioritize.
  • Guides, delegates, gives positive and negative feedback, and trains.
  • Maintains relationships with customers, staff, and suppliers.
  • Must have food handlers card.
  • Must be at least 18 years of age (or have valid work permit)

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