Position Summary:

The Catering Specialist is primarily responsible for taking, placing and processing catering orders.  Secondary responsibilities include ensuring high guest service and quality control.

Essential Job Duties & Responsibilities:

• Reports directly to the Restaurant General Manager and FOH Managers.
• Assists customers with catering orders.
• Responsible for the processing of catering orders including the coordination and communication with chefs.
• Proficient on catering software.
• Plans and coordinates catering deliveries and proper staffing with management.
• Ensures proper delivery catering etiquette, accuracy and quality of catering orders upon delivery to customer.
• Responsible for follow-up communication with catering customers and reporting feedback to management on a bi-weekly basis.
• Ensures outstanding customer service by providing a customer-friendly environment including greeting and acknowledging each customer in a positive manner, solid menu and product knowledge, and all other components of the restaurant’s customer service standards.
• Communicates customer requests in a prompt, efficient manner.
• Assists in resolving customer complaints about food quality or service, with a focus on catering food, subordinating final resolution authority to management.
• Assists in monitoring actions of staff and customers to ensure that health, cleaning, safety standards, and liquor regulations are obeyed.
• Assists in training and supervising employees, as directed by management.
• Ensures the quality of deliveries of merchandise, beverages and baked goods.
• Maintains an awareness of food and product information, merchandise promotions, special offers and advertisements.
• Prepares registers for the start of the day and processes catering orders in POS each day.  Rotates and counts cash drawers for midday cashiers.
• Accurately and efficiently completes sales transactions and maintains proper cash accountabilities at registers.
• Monitors and corrects timecards for overtime, proper clock in/out and other timekeeping errors.  Reports findings to management.
• Orders and maintains par for office supplies.
• Responsible for collection of retro-point add-on cards, ensuring management approval, and forwarding to corporate office.
• Cooperates and interacts with colleagues in a positive, respectful manner and with a team approach, offering to assist as needed in order to ensure customer service.
• Reports to work on time and as assigned per the schedule on a regular, consistent basis.
• Properly uses materials and equipment to effectively and efficiently complete varying workloads in a timely fashion.
• Any other duties as assigned by upper level management.